FAQs

If you forget your password, simply go to our website’s login page. Click the ‘Forgot Password?’ or ‘Reset Password’ link, then enter the email address associated with your account. Follow any security verification steps, then check your email for information on how to reset your password. If you have any questions, please contact our support team.

Yes, you can save items in your cart for later purchase, or you can add them to your wishlist.

If your order is damaged, please take photos and email our customer care team with the details and images. We will help you in returning damaged items and arranging replacements or refunds as needed to ensure a satisfactory resolution. We will look into alternate methods to resolve the issue if no return option is available.

Yes, we offer bulk purchasing options for customers who want to buy larger quantities of tea.

We strive to ship orders within 1-2 business days of receiving them. Shipping times may vary depending on your location.

Yes, you can track your order using our Order Tracking feature.

We accept returns on unopened and unused products within 15 days of purchase. Please contact us for more information on how to initiate a return.

Currently we do not offer this services but will definitely consider it in the near future. Stay connected for further updates.

Yes, we offer gift wrapping options and the ability to include personalized messages with your order. Just let us know your preferences at checkout.

Yes, we offer a subscription service for customers who want to receive their favorite teas on a regular basis. Just choose the subscription option at
checkout.

Yes, we regularly offer discounts and promotions on our website and through our email newsletter. Sign up for our newsletter to stay updated on the latest deals.

We apologize for the inconvenience, please provide the specific discount code so we can investigate and ensure its proper application. You can reach us at contact@bnbrew.net.

If you have any further questions or concerns, you can contact our customer service team for assistance at contact@bnbrew.net.

Yes, you can cancel or modify your order after it has been placed, depending on its status.

To maintain the freshness of your tea, store it in an airtight container, away from heat, light, moisture, and strong odors. Choose opaque containers, keep it in a cool, dark place, and avoid storing it in the refrigerator. Use individual sachets or bags if possible to prevent exposure to air each time the container is opened.

Yes, we offer tea samples and variety packs for our customers to explore and enjoy a diverse selection of flavors and blends. Our sample packs are a great way to discover new and exciting teas, or to gift to a fellow tea enthusiast. We are committed to providing a wide range of options to cater to every taste preference and to ensure a delightful tea experience for all.

Thank you for your interest in our teas. While we strive to offer a diverse selection of blends on our website, we are always open to accommodating special requests from our valued customers. Please feel free to reach out to us with details about the specific tea blend you are looking for, and we will do our best to fulfill your request. Your feedback and suggestions are important to us, and we appreciate the opportunity to enhance your tea experience.